Returns & Exchanges

What are the conditions for a return or exchange?

Items must be unused, unwashed and in original condition, with tags intact and packed in original packaging. Returns and exchanges must be raised within 30 days of delivery.

How do I initiate a return or exchange?

Email us at hello@subtlestore.com with your order ID and the product you'd like to return or exchange. If it's an exchange, let us know which product you'd like instead.

How will my refund be processed?

Approved refunds are credited to your original payment method. If you paid via UPI or credit/debit card, your bank may take a few additional days to reflect the amount. If you paid by COD, you will be required to share your bank/UPI details for the same.

What items are not eligible for return?

We don't accept returns on items that have been worn, washed, or damaged after delivery, or on orders raised beyond 30 days of delivery.

Return pickups

• Once a return is initiated, we will set up a reverse pickup for your product. Please note that while we initiate the pickup request, the actual pickup is carried out by our courier partner and is not within our direct control.
• If the pickup attempt fails twice, you will be required to courier the product back to us at your own cost. Our team will share the return address and process for this.

RTO (Return to Origin) re-shipments

• For prepaid orders that are returned to origin (RTO), we will make one re-attempt to ship the order at no additional cost. Any further re-attempts beyond this will be on a chargeable basis.
• For COD orders that are returned to origin (RTO), the order will need to be converted to a prepaid order before we can re-attempt shipment.