Terms and Conditions

Welcome to https://subtlestore.com, operated by SUBTLE THREADS LLP
(“Subtle”, “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website and services. By accessing or purchasing from our website, you agree to be bound by these Terms.

1. Online Store Terms

By using our Site, you represent that:

  • You are at least the age of majority in your jurisdiction.
  • You agree not to use our products for any illegal or unauthorized purpose.
  • You must not transmit any worms, viruses, or harmful code.
  • Violation of these Terms may result in immediate termination of services.

2. Products and Pricing

  • All prices listed are in INR (₹) and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices, products, or discontinue items at any time without notice.
  • We strive for accuracy, but in case of errors (product details, pricing, availability), we may cancel the order and notify you accordingly.

3. Orders and Payment

  • When you place an order, you agree that all information provided is accurate and complete.
  • Orders are confirmed only after successful payment.
  • We reserve the right to limit or refuse orders at our discretion.

4. Personalization Policy

  • If your order includes custom text (e.g., names on a product), please ensure correct spelling and formatting.
  • We are not responsible for errors submitted by the customer.
  • Custom/personalized orders are not eligible for returns or exchanges unless defective or damaged.

5. Shipping and Delivery

  • We offer delivery across India via trusted shipping partners.
  • Estimated delivery timelines are provided during checkout but are not guaranteed.
  • Delays caused by carriers, weather, or unforeseen circumstances are beyond our control.

6. Returns and Exchanges

  • Only unused, non-personalized products in original condition may be eligible for return with all the tags and packaging intact. 
  • Returns must be initiated within 30 days of delivery.
  • Refunds (if applicable) will be processed to the original payment method after inspection.
  • Personalized products are not eligible for return, exchange, or refund.

7. Intellectual Property

All content on this Site, including logos, text, graphics, and product images is the property of Subtle or its licensors. You may not reproduce, copy, or exploit any portion of the Site without express written permission.

8. User Comments and Feedback

By submitting comments, feedback, or content:

  • You grant us the right to use and share it without restriction or compensation.
  • You agree not to submit anything unlawful, abusive, or offensive.

9. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, or error-free.
To the maximum extent permitted by law, Subtle shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Your use of our products or services
  • Delays or inability to access the Site
  • Any content posted or transmitted by users or third parties

10. Indemnification

You agree to indemnify, defend and hold harmless Subtle and its partners, affiliates, employees, and agents from any claims, losses, or demands arising out of your breach of these Terms or violation of any law.

11. Governing Law

These Terms are governed by the laws of India. Any disputes will be resolved under the jurisdiction of the courts in Bangalore, Karnataka, India.

12. Contact Information

For questions or concerns, please contact us:

Subtle
Email: hello@subtlestore.com
Address:
#13, 13th cross, 4th main, 
Cauvery layout, GM Palya,
Bangalore – 560075
Karnataka, India

GST Address:
NO. F-501, SHRIRAM SAMRUDDHI,
SILVER SPRINGS LAYOUT,
VARTHUR MAIN ROAD, Thubarahalli,
Bengaluru, Bengaluru Urban,
Karnataka, 560066