Privacy Policy

Privacy Policy
Last updated: 15th May 2025

Welcome to Subtle (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how your personal information is collected, used, and shared when you visit or make a purchase from https://subtlestore.com (the “Site”).

1. Personal Information We Collect

We collect:

  • Device Information: IP address, browser type, referring/exit pages, time zone, cookies.
  • Order Information: Name, billing and shipping addresses, email, phone number, payment details.
  • Customer Communication: Any emails, messages, or feedback you send us.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order updates and customer support
  • Improve our Site, products, and services
  • Detect and prevent fraud
  • Send relevant marketing messages if opted in

3. WhatsApp and Email Marketing Consent

By providing your phone number or email:

  • You consent to receive order confirmations, updates, and support communication via WhatsApp and/or SMS.
  • You may opt in to receive exclusive promotions, early access to product drops, and personalized content via WhatsApp and email. You can unsubscribe anytime by replying "STOP" or clicking “unsubscribe” in our emails.

4. Sharing Your Information

We may share your personal information with:

  • Shopify, our e-commerce platform (Shopify Privacy Policy)
  • Shipping/logistics partners for order delivery
  • Payment processors like Razorpay or Cashfree
  • Analytics and advertising tools (e.g., Google Analytics, Meta)

We do not sell or rent your personal data

5. Cross-Border Data Transfers

Your information may be processed or stored in countries outside India, including Canada and the United States, where Shopify and other service providers operate. By using our Site, you consent to this transfer, subject to applicable data protection standards.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to marketing communications

Please email hello@subtlestore.com to exercise these rights.

7. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfill your orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Cookies

We use cookies to:

  • Keep you logged in
  • Track browsing behavior for analytics and personalization
     You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:

Subtle Threads LLP
 Email: hello@subtlestore.com
 Address:
#13, 13th cross, 4th main, 
Cauvery layout, GM Palya,
Bangalore – 560075
Karnataka, India

GST Address:
NO. F-501, SHRIRAM SAMRUDDHI,
SILVER SPRINGS LAYOUT,
VARTHUR MAIN ROAD, Thubarahalli,
Bengaluru, Bengaluru Urban,
Karnataka, 560066